Extremely poor service

Hi there,

Hope you are well. In the past few weeks i have been experiencing drop in signal at my house and the 5G light always changes to orange. This really makes if difficult to work, as the signal will drop whilst working, at times i will be with out network for about 30min. I have submitted the queries before and still my issue has not been resolved, or be given a proper feedback with regards to the issue as hand.

This morning i had not wi-fi connection at all. I couldn't do speedtest nor log on onto your app. I was forced to go work at an alternative place. Why must i pay for services that i'm not receiving. Mind you, i have never missed and payments and i pay you well in advance.

Can i please get feedback on this

Regards Nkosana Tshabalala ***