Extremely Poor Service and Unresolved Double Billing

I am extremely disappointed with the service I’ve received from Rain. I was advised that to switch from my old Rain device to a new one, I had to cancel my current subscription and sign up for a new one that includes the new device. I followed all the instructions and gave more than a month’s notice. The cancellation was confirmed, and my last day of service on the old plan was meant to be 31 August.

Yet, on 1 September, Rain still debited my card for both the old and new subscriptions. I’ve contacted their support team several times since then and received multiple reference numbers — each time being told someone would call me back. It’s now been over a month, and not a single person has followed up or resolved the issue.

I’ve effectively paid for a service that was cancelled and have received no refund and no communication despite countless attempts to get help. This level of service is completely unacceptable.

Rain, please take accountability and resolve this immediately. Customers shouldn’t have to chase you for weeks to fix a clear billing mistake.