Extremely Poor Service and Billing Issues

I’m highly disappointed with the service I’ve received from Rain. I paid my R595 for November 2024 as required, but since then, the network and voice services haven’t been working. To make matters worse, when I attempted to pay in January 2025, I was told that I owe R1,190.00! This makes no sense, as I’ve always paid the correct amount on time.

Despite reaching out through their bot and requesting support via email, nothing has been done to resolve the issue. This lack of response and accountability is unacceptable. I’ve never experienced such poor service from any provider. Rain seriously needs to improve its customer support and billing processes.