JP
Jean-Pierre Prinsloo

1 reviews | Active since Mar 2021

28 Aug 2024, 11:54

Extremely poor service

'm extremely disappointed with the service I've received from Rain.

Despite numerous calls to their customer service team, I've been met with complete disregard and a lack of assistance. I've been incorrectly charged for service on multipleoccasions, and my requests for a detailed breakdown of the charges and correction of the account have been ignored.

Rain's customer service team seems uninterested in resolving the issue. I've contacted them via phone on numerous occasions, but my queries remain unanswered and credit back to me remains unresolved.

It's unacceptable for a company to treat customers with such disregard and neglect. Until Rain takes concrete steps to address customer complaints and improve their service, I would advise others to exercise caution when considering their services.

0
Replies (2)
Rain
Rain's reply28 Aug 2024, 12:07
Official
Hi Jean-pierre,

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
JP
Jean-Pierre Prinsloo's update28 Aug 2024, 13:04
Reviewer Update
That's the same answer I've been getting since June 2023.

Not sure why it takes so long for feedback to be given to your customers or why complaints need to be lodged first before any results are obtained