EXTREMELY POOR NETWORK AND FAILURE TO RESOLVE THE PROBLEM IN A TIMELY MANNER

Its now almost a month and every day we face one problem with our 5G package ...... POOR / NO CONNECTION. Only solution given to me is to remove the sim card and wait for 2 mins then put it back. But guess what ........... STILL NEVER WORKS...........

I have someone who is on a 4G package and their internet does well. I thought 5G was supposed to be better than 4G but....................it does not work. I think they have tried every solution in the book.

My request or ticket number is ***