SM
Sandisiwe M
1 reviews | Active since Nov 2023
29 Apr 2025, 09:21
Extremely poor internet connection & service. Don’t bother!
The worst experience all the way from the internet connection to the service advisors. I use the service for work and school and I don’t know how much I have spent on data (for meetings) & airtime to call them only to get no assistance or hung up on. The last agent I spoke to from the department that is supposed to help set up your router (Jessica) was so frustrated at my query that she placed me on mute and dropped the call after holding for 10 minutes. I’m so disappointed and frustrated at the service. I have an important presentation in the next few minutes and I still have had no luck. Even the chatbot is useless.
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Replies (2)
Rain's replyOfficial
29 Apr 2025, 11:44Hi Sandisiwe M,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply29 Apr 2025, 11:44
Official
Hi Sandisiwe M,
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
SM
Sandisiwe M's updateReviewer Update
02 May 2025, 15:451. On the 25th April 2025 I wasn’t informed that my subscription has been cancelled and that a new order would be placed for me.
2. On my way to collect a new router on the same day (25/04/2025) at the branch in Greenpoint, I was told to make a payment of R529.00 to have the router & internet connection re-activated ,and that I don’t need a new router. I made the payment as I was told.
3. The following day (26/04/2025) , I called in again because I had no internet connection and after being dropped by the service agents so many times, I was told that the router/connection had been cancelled and that I needed to get a new one even after making the payment I was requested to make.
4. I went to branch in Greenpoint on the 28th of April and I was given a new router.
5. Today is the 2nd of May and I am told that I am in arrears and that the router (THAT I HAVE HAD FOR 5 DAYS) IS IN ARREARS!! HOW???!!!! I have wasted money on travelling, making calls and payment for connection that I have not had!!
2. On my way to collect a new router on the same day (25/04/2025) at the branch in Greenpoint, I was told to make a payment of R529.00 to have the router & internet connection re-activated ,and that I don’t need a new router. I made the payment as I was told.
3. The following day (26/04/2025) , I called in again because I had no internet connection and after being dropped by the service agents so many times, I was told that the router/connection had been cancelled and that I needed to get a new one even after making the payment I was requested to make.
4. I went to branch in Greenpoint on the 28th of April and I was given a new router.
5. Today is the 2nd of May and I am told that I am in arrears and that the router (THAT I HAVE HAD FOR 5 DAYS) IS IN ARREARS!! HOW???!!!! I have wasted money on travelling, making calls and payment for connection that I have not had!!
SM
Sandisiwe M's update02 May 2025, 15:45
Reviewer Update
1. On the 25th April 2025 I wasn’t informed that my subscription has been cancelled and that a new order would be placed for me.
2. On my way to collect a new router on the same day (25/04/2025) at the branch in Greenpoint, I was told to make a payment of R529.00 to have the router & internet connection re-activated ,and that I don’t need a new router. I made the payment as I was told.
3. The following day (26/04/2025) , I called in again because I had no internet connection and after being dropped by the service agents so many times, I was told that the router/connection had been cancelled and that I needed to get a new one even after making the payment I was requested to make.
4. I went to branch in Greenpoint on the 28th of April and I was given a new router.
5. Today is the 2nd of May and I am told that I am in arrears and that the router (THAT I HAVE HAD FOR 5 DAYS) IS IN ARREARS!! HOW???!!!! I have wasted money on travelling, making calls and payment for connection that I have not had!!
2. On my way to collect a new router on the same day (25/04/2025) at the branch in Greenpoint, I was told to make a payment of R529.00 to have the router & internet connection re-activated ,and that I don’t need a new router. I made the payment as I was told.
3. The following day (26/04/2025) , I called in again because I had no internet connection and after being dropped by the service agents so many times, I was told that the router/connection had been cancelled and that I needed to get a new one even after making the payment I was requested to make.
4. I went to branch in Greenpoint on the 28th of April and I was given a new router.
5. Today is the 2nd of May and I am told that I am in arrears and that the router (THAT I HAVE HAD FOR 5 DAYS) IS IN ARREARS!! HOW???!!!! I have wasted money on travelling, making calls and payment for connection that I have not had!!