1 reviews | Active since May 2025
Extremely Poor Customer Support
I’ve been trying to resolve what should be a simple billing issue with Rain, but weeks later, I’m still going around in circles with no progress. Every time I contact support, I’m told it’s been escalated, but absolutely nothing happens after that. I’ve called multiple times, spoken to multiple agents, all of whom give me the same vague response: “We’ve sent it to billing.” At this point, it feels like no one is actually doing anything to help. I’ve asked to speak to the billing team directly and have been told that’s not possible, so how exactly is the issue meant to get resolved? Rain’s customer support is shockingly unhelpful and by far the worst I’ve experienced. If you're considering using them, I strongly advise you to think twice. I really wouldn’t recommend them, especially if you ever need actual help when something goes wrong.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing query, and we'll be in touch.
Regards,
rain.
Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.
We are looking into your billing query, and we'll be in touch.
Regards,
rain.
I called your call centre to query this and was told the double charge happened because I changed my payment date from the 25th to the 1st. However, this explanation does not make sense.
If I changed my payment date after I had already made a payment, and after the 1st of the month had passed, then I should not be charged again on some random date in the middle of the month. If my new payment date is the 1st, then I expect to be charged on the 1st, not on an arbitrary date that your system decides on.
Could someone please assist with this as a matter of urgency?
This has happened more than once now, and quite frankly, it’s unacceptable. We can’t keep working like this. Your systems are unreliable and continue to cause billing confusion.
Please resolve this urgently.
I called your call centre to query this and was told the double charge happened because I changed my payment date from the 25th to the 1st. However, this explanation does not make sense.
If I changed my payment date after I had already made a payment, and after the 1st of the month had passed, then I should not be charged again on some random date in the middle of the month. If my new payment date is the 1st, then I expect to be charged on the 1st, not on an arbitrary date that your system decides on.
Could someone please assist with this as a matter of urgency?
This has happened more than once now, and quite frankly, it’s unacceptable. We can’t keep working like this. Your systems are unreliable and continue to cause billing confusion.
Please resolve this urgently.