Extremely poor customer service

Item: Rain
Rating: 1
Author: Ian G

Extremely poor customer service.

Logged calls as per below reference numbers and still no refund or any service for that matter

We've received your request | *** We've received your request | *** We've received your request | ***

They claim that "A rain agent will respond to your query within 24-48 hour"

Trust me,that will never happen, as I've been waiting weeks

Helpful (0)

Replies (1)

Rain's replyOfficial

07 Aug 2020, 16:15

Hi Ian

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply07 Aug 2020, 16:15

Official