EXTREMELY POOR AND BAD SERVICE

I am tired I don’t know where to even begin. Everyday I have to call in and speak to a different consultant and explain the same story over and over again from the 11/03/2021 till to date my query has not been resolved. I don’t even know what to name the service I have received from rain poor service does not do justice or described the service I received.

I called in on the 9/3/2021 because I had lost my sim card-my sim 1(I have 2 accounts,1. My sim 1 and 2. Rain 19hours). This was the 2nd time I misplaced or lost the sim card. But then after sim swap, I found my old one. So now loosing this 2nd sim card I called and spoke to a consultant and explain that I had lost my sim card and but I have an old which was lost but found can it be reactivated, I was told that once the sim card had been deactivated it can no longer be activated and so the consultant did a sim swap for me which was on the 09/03/2021. On the 10/03/2021 I received my sim card via RAM before 12pm and did all the procedure for Rica. Then later around 5pm I checked if my sim card was working but it was not, then I checked again after 11pm it was still not working. Then I checked the following day on 11/02/2021 still it was not working. I called in on the 11/02/2021 the guy from RAM to find out about the Rica procedure between him and Rain, he said he sent my documents as per usual/procedure. From there I called rain I was told by a consultant who picked my call that my sim card seems to be working according to the system, though I had mentioned that I am calling with regards to a sim card that I had received on the 10 which was yesterday of the day I was on a call with her. She said my sim card is working, she said I must do my APN settings I told her it is not the first time I do a sim swap my APN settings are correct. She insistent that I delete and redo them. I asked which sim card is she talking about she said the one activated on 04/03/2021 I reminded her that clearly she was not listening to me because I said the sim card I received on the 10/03/2021 and then it was 11/03/2021 she asked for the letters and numbers imprinted on my sim or package and she said it will be activated within 4 hours. I asked for her name, she hung up on me. The sim after 4 hours the sim card was still not working. The following day 12/3/2021 it was still not working. I called again the guy now seems to know what he was talking about because now he can see what I was seeing on my profile that since on the 09/03/2021 there was a sim card queued for delivery and still on the 12 was still queued for delivery though I had received a sim card on the 10th but still to date, on my profile it is still queued for delivery. Then he said he will escalate my query to the billing department. On the 13/03/2021 sim card still not working called in again still query not resolved. On the 14 it was a Sunday I did not call in. 15/03/2021 still sim card not working called in again was promised that they have spoken to someone in the billing department to personally solve this matter. 16/03/2021 still not working asked to speak to a supervisor or a manager someone who will make sure my query will be sorted, as usual there was an excuse that he is busy in a meeting. 17/03/2021 I was told that now the matter has been handed over to the supervisor and they will do a forced activation but still today I sit with a sim card that is not working since 10/03/2021 to date(18/03/2021).

I even told them that I am an existing customer there shouldn’t even be any Rica issue, I just ricard another sim card on the 04th of the current my month they have my lastest documents, I did have my documents as per procedure even with this sim card but still this should be sorted but still today it is not sorted. Not even follow-ups are not made from the consultants I have spoken to, the billing department nor the manager or supervisor.

I am beyond ****ed. Please do not even bill me for these days I have mentioned.