Extremely poor after sales service no network connection

I have taken the time to read all the reviews. Negative reviews of this company are plenty. Wow, question is how is it that they still allowed to operate? I wish i did this (read the reviews) prior to allowing myself to get ******. So the comments about zero customer service, tech support and no network is absolutely true. Living in a large home we got not 1 but 2 unlimited packages. 2nd one actually still boxed cause no point in having a double headache. It works 10% of the time. Constantly have to reconnect manually and it just times out. Can go days without any service. Was also told about coverage of 2 towers etc. My advise to new customers getting lured like we did with low costs of unlined package. Do not join this joke of a company. When you want to sign up they call you non stop to sign up... 10 agents were blowing up my phone to get me to join. After that you will struggle to get service. All i have been asking daily is for technical support as im hopeful it's just a settings issue. This is definitely not6plug and play. They need to be stopped