TM
[email protected] Mazarura
1 reviews | Active since Jan 2024
06 Jun 2025, 07:36
Extremely dissatisfied
I am extremely dissatisfied with Rain's service. I requested a call on Wednesday, but they have yet to return my call. The reason for my request was that they failed to update my monthly payment, which incorrectly indicates that I am up to date despite not having made a payment. I am trying to avoid making a double payment for next month. As I am currently unemployed, I am concerned about how I will afford the R1200 payment.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
06 Jun 2025, 09:22Hi Tinashe,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply06 Jun 2025, 09:22
Official
Hi Tinashe,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
TM
[email protected] Mazarura's updateReviewer Update
06 Jun 2025, 14:52I am dissatisfied following my conversation with an agent who advised that my account is up to date through telephone and that the R450 payment made today constitutes an advance payment, yet you have terminated my internet service and are now claiming that I have an outstanding balance. Can you assist me with cancelling my Rain account and refunding my funds so that I may take my business elsewhere?
TM
[email protected] Mazarura's update06 Jun 2025, 14:52
Reviewer Update
I am dissatisfied following my conversation with an agent who advised that my account is up to date through telephone and that the R450 payment made today constitutes an advance payment, yet you have terminated my internet service and are now claiming that I have an outstanding balance. Can you assist me with cancelling my Rain account and refunding my funds so that I may take my business elsewhere?