Extremely disappointing service

I had an arrangement to make a payment on January 26, 2025, but I paid a day earlier, thinking it would be okay. One of the consultants then told me that the R300 I paid was a waste because I was supposed to wait for them to deduct the amount on the agreed date. To make matters worse, I was told I now need to pay an additional R150 to set up a new payment plan. This feels like a ****, especially since the initial payment was supposedly invalid due to unclear communication from the start. To top it off, I'm dealing with an incredibly slow network on top of all this confusion. This has been an incredibly frustrating and unprofessional experience. I strongly recommend avoiding this service unless you want to waste your money and deal with hidden fees.