Extremely disappointing experience with Rain

My experience with Rain has been extremely frustrating. I was charged double my normal monthly subscription amount, going from approximately R679.90 to around R1,359.80, and the explanation given to me simply does not make sense.

I made my June payment and my July payment on 21 July, and I have proof of payment for both. I also changed my payment date from the 20th to the 25th. I was only two days late with my August payment, yet I was suddenly expected to pay two full monthly amounts.

I have repeatedly tried to explain my payment history and understand what exactly I am being charged for, but even after explaining it, the billing still does not make sense to me. I simply want a clear breakdown showing which billing period each payment covers and why I supposedly owe an additional R679.90.

The lack of clarity and the way this issue has been handled has been incredibly frustrating. I should not have to struggle to understand why I am being charged more than double my normal subscription.

I would strongly encourage Rain to improve their billing transparency and customer service. Customers deserve clear explanations and accurate billing, especially when they can provide proof of previous payments.