Extremely Disappointing Experience!!!! Rain Internet's billing error has cost me dearly

Item: Rain
Rating: 1
Author: Monique K

Extremely Disappointing Experience!!!! Rain Internet's billing error has cost me dearly. Charged for 3 modems despite having 2. Promised callbacks never happened. Continued debiting incorrect amounts. Suspended service after I raised concerns - unacceptable. Unreliable Wi-Fi, poor after-service support. Issues escalated multiple times, still no resolution. Lack of accountability is appalling. Think twice before signing up. One star is too generous.

Helpful (0)

Replies (2)

Rain's replyOfficial

02 Aug 2025, 12:05

Hi Monique

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply02 Aug 2025, 12:05

Official

Hi Monique

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's replyOfficial

02 Aug 2025, 12:14

Hi Monique

We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query, and we will be in touch to assist further.

Regards,
rain.

Rain's reply02 Aug 2025, 12:14

Official