Extremely Disappointed with RainOne's Service and Support

I am writing to express my absolute regret in choosing RainOne as my internet service provider. My experience with RainOne has been nothing short of frustrating and disappointing.

On August 30th, 2023, I received my router as promised. To my dismay, despite RainOne debiting my account on August 31st, I have yet to enjoy the network benefits I signed up for. This has forced me to continuously purchase additional data, resulting in unnecessary expenses on my part.

I have made numerous calls to RainOne's customer support team, but unfortunately, they have failed to deliver on their promises. Each time I reached out for assistance, I was met with empty assurances and no resolution to my connectivity issues.

To make matters worse, today, I had a call with a RainOne consultant who abruptly dropped the call, pretending to have network connectivity issues. I find it completely unacceptable that I had to use my own airtime for this call, only to be met with such unprofessional behavior.

At this point, my patience has worn thin, and I am left with no other choice but to request that RainOne retrieves their equipment from my premises and refund the money debited from my account. I am both disappointed and frustrated with the complete lack of service, support, and respect I have received as a RainOne customer.

I sincerely hope that RainOne takes immediate action to rectify this situation and restore my faith in your organization. Prompt resolution and compensation for the inconvenience caused would be appreciated.

I eagerly await your response and a swift resolution to this matter.