Extremely Disappointed with Rain – Unfair Billing and Poor Customer Service

Extremely Disappointed with Rain – Unfair Billing and Poor Customer Service

I have been a Rain customer for years, and my debit order has always been scheduled for the last day of each month.

In June, I accidentally changed my payment date to the 25th through the app. After being forced to wait 90 days, I eventually managed to change it back to the 1st of the month.

Despite correcting my payment date, Rain disconnected my WiFi on the 25th. When I contacted customer support, I was told that I had to pay R725 to restore my service until the 1st, and then pay another R725 on the 1st.

How does this make any sense? My October account was paid, and my intention was simply to correct my debit order date. Now I am expected to pay R725 twice within a matter of days for November, apparently because of a payment date change in the app.

I tried resolving this directly with Rain, but customer support was unwilling to properly address my concern. Instead of helping a loyal customer