Extremely Disappointed with Rain – Poor Service and Unjust Billing

Extremely Disappointed with Rain – Poor Service and Unjust Billing

When I contacted Rain before signing up, I was told that coverage in my area was 100%. Based on that assurance, I went ahead — but from day one, I struggled to get any reliable signal.

I tried countless times to get help from their support team. Each time, I’d receive a reference number and then... nothing. No follow-up, no resolution. The customer service is practically non-existent.

Rain advertises a “month-to-month” service, but this is misleading. I cancelled my service on 11 February 2025 and unplugged the router the same day. Despite not using the service at all after that, they still billed me R1870.00 for services I never used.

In short, I’ve had a terrible experience with Rain — poor coverage, poor service, and unfair billing. I would not recommend them to anyone expecting honest communication or reliable support.