Extremely Disappointed with RAIN – Ongoing Billing Issue and No Support

Extremely Disappointed with RAIN – Ongoing Billing Issue and No Support

I am extremely frustrated and disappointed with the level of service from RAIN. For the past two days, I’ve been trying to resolve a billing issue, and all I keep hearing is that my case has been “escalated to the billing team” — with no actual resolution or feedback.

I paid R601 on 28 May, well before the due date (1st of the month), as reflected on my RAIN account. Then, suddenly on 1 June, an unexplained amount of R624 appeared as “overdue,” which led to my internet being disconnected — without warning or explanation.

I rely on RAIN for work-from-home purposes, and being disconnected for several days has left me stranded and out of pocket. I even sent proof of payment to ***, yet no one has bothered to respond or resolve the issue.

What’s worse is how quick RAIN is to respond when you want to sign up or request a router, but when it comes to real support, they go silent. This back-and-forth with no answers is completely unacceptable.

If this issue is not resolved immediately, I will cancel my service and expect a full refund for the time I’ve paid for but received no service.

Very poor experience — I do not recommend RAIN based on this treatment.