* Extremely Disappointed with Rain ISP**

I recently had a frustrating experience with Rain ISP after canceling my account on October 25, 2024. I made my payment for October, which was due on the last day of the month, and checked the Rain app, which confirmed that my account was paid up.

When I called customer service to confirm there would be no debit order at the end of November, I spoke with a representative named Rummy. Initially, she confirmed that there would be no charges, but then suddenly stated that I would be billed because I made my payment a day early. I was shocked to learn that I was being penalized for paying my bill on time—if not early!

I asked to speak with a supervisor and was connected with Shubham. We explained our situation again, only to be told that we were on a post-paid plan, which we had never been informed about until that moment. Rain's advertising is misleading, as they never explained the differences between plans or any potential hidden fees when we signed up. All we were told was that it was a month-to-month service with no hidden charges—clearly, this was not the case.

Overall, this experience has left me extremely disappointed with Rain ISP. Their lack of transparency, poor communication, and unreasonable billing practices have made it impossible for me to recommend their services. I expected so much more, and I regret having chosen Rain as my ISP.