Extremely Disappointed with Rain

I am extremely dissatisfied with Rain’s service and feel completely let down as a paying customer.

Since subscribing to Rain, I have experienced ongoing and unresolved network issues. Despite repeatedly reporting these problems, not once has a technician been sent out to investigate or fix the issue. I am essentially paying every month for a service that I can barely use.

Since December, the situation has become significantly worse. The connection is frequently down, unstable, and unreliable and as I write this review, the network is currently offline. This is unacceptable, especially because I depend on the internet for work. The lack of reliability has directly affected my productivity and peace of mind.

Attempts to get assistance through Rain’s call centre and WhatsApp support have been completely useless. Responses are unhelpful, generic, and lead nowhere. There is no sense of urgency, accountability, or proper customer care. It feels like customers are simply ignored once payment is taken.

I am beyond frustrated and deeply unhappy with this service. I am exhausting all available options before cancelling and moving to another provider something I should not have to consider when I am faithfully paying for a service.

I sincerely hope that after this complaint, Rain will finally take responsibility and provide proper assistance, including resolving the network issue or arranging a technician visit. At this point, all I want is the service I am paying for.

Very disappointed.