Extremely Disappointed with rain

We have been loyal clients of Rain since March this year, and until recently, we had no issues with their service. However, we started experiencing slowed-down internet yesterday, with speeds dropping to a frustrating 2mbps, despite being on a 30mbps plan.

We initially thought it was a temporary issue that would be resolved the next day. But to our dismay, the next day, Monday, our internet was completely dead with 0 connectivity. We contacted Rain's call center, and their support technicians made us reboot the router multiple times and move it around the house. None of these steps worked. They even attempted to connect us to a 5G tower closer to our home, as we were inexplicably moved and connected to a tower 8kms away—none of which solved the problem.

Desperate for a solution, we visited the Rain office at Bonaero Park. They told us there were no issues with any of the 5G towers in our area, which baffled them as to why we were experiencing these problems. They then issued us a new router, suspecting the original one might be faulty. After setting up the new router, the same connectivity issues persisted.

Due to these persistent problems, I lost an entire workday because of the lack of connectivity and am now facing the prospect of losing yet another workday tomorrow. This situation is especially infuriating, as we just paid our subscription in full last week. We are now seriously contemplating canceling our service with Rain due to this ongoing nonsense.

I expect immediate resolution to this issue, or we will be forced to take further action.