Extremely Disappointed – Ongoing Speed Issues with No Resolution

We pay for a 60 Mbps line from Rain, yet our internet download speed rarely exceeds 7 Mbps. My husband has made multiple complaints, phone calls, and inquiries, but nothing has improved. I can’t even download a simple PDF file, and my husband works from home, relying on a stable connection. Rain’s only advice has been to “reboot the line,” even though our ping results clearly show the issue is on their side—not ours. We use an outdoor router, and all our devices (including our cellphones) are on the Rain network. Still, the performance is unacceptable. “Disappointed” doesn’t begin to describe our experience. On Monday, I’ll be looking into switching to a more reliable service provider.