Extremely Disappointed

I have had such a horrible experience with Rain, I have been debited for 2 consecutive months for the internet I did not use. I had my router unplugged for the whole month since I did not make a payment, only to be double debited in June, I called in and I was told there was usage on my account. I am surprised as to how can be possible with a router that was off the whole month, such that I even got an sms confirming disconnection.

All I want is for them to refund me for the two months that the money they debited for nothing.

I am really disappointed in the way that they conduct they business.