Extremely disappointed

I am extremely disappointed with the service I have received from Rain Network. I signed up for what I understood to be a month-to-month service, not a subscription, yet I am now being billed despite having submitted a cancellation request on February 3, 2024. My cancellation reference number is ***8, yet my service has still not been cancelled.

Additionally, my account is now reflecting arrears for January and February, despite the fact that I did not use the service during this period. My internet was disconnected, so I fail to understand why I am being charged for a service that was not accessible to me.

When I contacted your customer service department for clarification, the representative was unprofessional and dismissive. She failed to provide any explanation and abruptly ended the call. This level of service is unacceptable, and I urge you to properly train your staff to handle customer queries with professionalism and respect.

Please Process my cancellation request without further delay. and Remove any outstanding arrears on my account for the period I did not use the service.

I expect a written confirmation that my account has been fully closed with no further charges.