KN
Khumbo N
1 reviews | Active since Feb 2022
01 Feb 2022, 09:40
Extremely bad service with solving connection issues.
I started experiencing connection problems with my Rain 5G router on Sunday 30 Jan 2022 at around 11pm. I logged a ticked on the Rain app and I called the Rain contact centre 4 times the next day. Later that day I received a call from a consultant ,Wayne K, who emailed me instructions on how to optimize my connection I followed the instructions to the Tee and I am still not connected.
This is honestly very frustrating and such an inconvenience to say the least. I work from home and now it has become an extra expense for me just to stay connected while I am paying for this service.
This is honestly not fair and I am so disgruntled with the service I am getting.
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Replies (8)0
Replies (8)KN
Khumbo N's updateReviewer Update
01 Feb 2022, 11:16Yes that is the correct address. When will this be sorted out?
KN
Khumbo N's update01 Feb 2022, 11:16
Reviewer Update
Yes that is the correct address. When will this be sorted out?
KN
Khumbo N's updateReviewer Update
01 Feb 2022, 11:41Yea it is
KN
Khumbo N's update01 Feb 2022, 11:41
Reviewer Update
Yea it is
KN
Khumbo N's updateReviewer Update
01 Feb 2022, 12:13Alright then. I will do just that. What happens in the event that I don't get a connection and how soon will the issue of the tower be sorted?
KN
Khumbo N's update01 Feb 2022, 12:13
Reviewer Update
Alright then. I will do just that. What happens in the event that I don't get a connection and how soon will the issue of the tower be sorted?
KN
Khumbo N's updateReviewer Update
01 Feb 2022, 12:32I followed your instructions and I am still not connected. So what must happen now as I mentioned that I worknfrom home and I honestly can't keep buying data everyday.
KN
Khumbo N's update01 Feb 2022, 12:32
Reviewer Update
I followed your instructions and I am still not connected. So what must happen now as I mentioned that I worknfrom home and I honestly can't keep buying data everyday.
KN
Khumbo N's updateReviewer Update
01 Feb 2022, 13:37Please let me know ASAP
KN
Khumbo N's update01 Feb 2022, 13:37
Reviewer Update
Please let me know ASAP
KN
Khumbo N's updateReviewer Update
01 Feb 2022, 17:50It's really quit sad how bad you guys treat you clients. I was ready all the reviews just from today and they are all one star.
KN
Khumbo N's update01 Feb 2022, 17:50
Reviewer Update
It's really quit sad how bad you guys treat you clients. I was ready all the reviews just from today and they are all one star.
KN
Khumbo N's updateReviewer Update
01 Feb 2022, 17:52You mentioned that you will find out if a technician will come to my place and then you just didn't respond to me.
KN
Khumbo N's update01 Feb 2022, 17:52
Reviewer Update
You mentioned that you will find out if a technician will come to my place and then you just didn't respond to me.
KN
Khumbo N's updateReviewer Update
09 Feb 2022, 16:50I am not referring to the technician, I am referring to you responding to what I asked you which was 8 days ago? Yes, the technician did come but please read my previous message with understanding.
KN
Khumbo N's update09 Feb 2022, 16:50
Reviewer Update
I am not referring to the technician, I am referring to you responding to what I asked you which was 8 days ago? Yes, the technician did come but please read my previous message with understanding.