EXTREMELY BAD SERVICE FROM RAIN INTERNET SERVICE PROVIDERS

I bought a simcard with uncapped wifi bundles from Rain Mobile in at the end of April 2020. I did not experience any problems with the simcard until 01 July 2020 when I paid for my bundles as usual and activated the simcard online because it was deactivated in the last week of June because of an outstanding amount. I paid the full amount on 1 July,hoping to proceed to use my simcard without problems. My nightmare begun when I realized that the simcard was inactive although it reflected as active on my account. I sent several emails to Rain and they didn't respond for days. I kept on sending emails until Nelisiwa Saunders responded and requested me to insert the simcard in a cellphone so that we can make 100% sure that it was indeed active and I should send her screenshots of the error messages. I indeed immediately did as she requested and rep**** with the screenshots as well as my home address as requested.

That was about four days ago and she never responded on any of the five emails I sent during the past week. I am very annoyed because I'm in the middle of online exams and had to spend money to buy extra data bundles while Rain Mobile is ignoring me.

I sent another email requesting an immediate refund because I found another service provider and do not desire to do any business with them anymore. All I want is that my money be paid back with immediate effect.