Extremely bad service from rain and it's consultants

I'm currently frustrated as f!!!!!!!! I've had rain for less than a year. During my period of being with Rain which has led me to cancel I'm still facing issues. So my wifi service came with a mobile plan (wifi + sim card) I then lost my phone which has both sim cards with it. I contacted Rain and some dumb consultant told me that because I've got an outstanding balance I cannot request for a sim swap. For a person that knows that my number receives a lot of ewallets I told her I cannot make any form of payment cause I don't have my number with wasn't a Rain number, I ported my number to Rain. Now two months later I'm still failing to port my number as a way of retrieving my personal cellphone number which is linked to all my data, my bank information and more. Rain DOES NOT WANT TO HELP IN ANY MANNER WHICH IS WHY IVE CANCELED MY SERVICES BUT I STILL NEED MY F**KEN NUMBER!!!!!