MB
Mmapule B
1 reviews | Active since Nov 2023
05 Mar 2024, 07:06
Extremely bad service
Rain SA is such a bad company , I have been struggling for the past 6 months beging them to change my debit date from 25th to the 1st , thier website is useless you can even change the date... every month after paying I don't have connection for a day or so , I send numerous support ticket but no one bothers to sort out my issue..when I go to the website I get a message stating that I owe and amount of R0.00 , what the hell is that and I need to make a payment arrangement for R0.00 amount , this is pathetic, you can't even gr hold of them , Rain is disappointing shame, I am done with such horrible service
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Replies (2)
Rain's replyOfficial
05 Mar 2024, 08:13Hi Mmapule Bock
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply05 Mar 2024, 08:13
Official
Hi Mmapule Bock
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MB
Mmapule B's updateReviewer Update
12 Mar 2025, 20:59It is almost a year and I am still struggling with the same thing, can you believe that Rain is so pathetic and they failed to chance a debit date and every month from the 25th I do not have connectivity,
26 or 27 February I paid my account because I am tired of the pathetic service, I logged a ticket, the consultant said the debit date will change to the 1st of every month, I asked several times that my account won't be debited again on the 1st of March 2025 as I already paid and twice he /she made a promise that I will not be debited, guess what my account was debited again on the 1st, I provided proof that I was told the debit date was changed and I won't pay in March but I will be debited 1st April 2025, to this day no one has called or responded to my ticket
To. Make matters worse last year November I sent Rain a cancellation notice and I clearly stated that from January 2025 I do not need their services,. With no fail they continued to debit my account after January.
I need my refund Rain,
26 or 27 February I paid my account because I am tired of the pathetic service, I logged a ticket, the consultant said the debit date will change to the 1st of every month, I asked several times that my account won't be debited again on the 1st of March 2025 as I already paid and twice he /she made a promise that I will not be debited, guess what my account was debited again on the 1st, I provided proof that I was told the debit date was changed and I won't pay in March but I will be debited 1st April 2025, to this day no one has called or responded to my ticket
To. Make matters worse last year November I sent Rain a cancellation notice and I clearly stated that from January 2025 I do not need their services,. With no fail they continued to debit my account after January.
I need my refund Rain,
MB
Mmapule B's update12 Mar 2025, 20:59
Reviewer Update
It is almost a year and I am still struggling with the same thing, can you believe that Rain is so pathetic and they failed to chance a debit date and every month from the 25th I do not have connectivity,
26 or 27 February I paid my account because I am tired of the pathetic service, I logged a ticket, the consultant said the debit date will change to the 1st of every month, I asked several times that my account won't be debited again on the 1st of March 2025 as I already paid and twice he /she made a promise that I will not be debited, guess what my account was debited again on the 1st, I provided proof that I was told the debit date was changed and I won't pay in March but I will be debited 1st April 2025, to this day no one has called or responded to my ticket
To. Make matters worse last year November I sent Rain a cancellation notice and I clearly stated that from January 2025 I do not need their services,. With no fail they continued to debit my account after January.
I need my refund Rain,
26 or 27 February I paid my account because I am tired of the pathetic service, I logged a ticket, the consultant said the debit date will change to the 1st of every month, I asked several times that my account won't be debited again on the 1st of March 2025 as I already paid and twice he /she made a promise that I will not be debited, guess what my account was debited again on the 1st, I provided proof that I was told the debit date was changed and I won't pay in March but I will be debited 1st April 2025, to this day no one has called or responded to my ticket
To. Make matters worse last year November I sent Rain a cancellation notice and I clearly stated that from January 2025 I do not need their services,. With no fail they continued to debit my account after January.
I need my refund Rain,