Extremely bad service and wrong billing

Item: Rain
Rating: 1
Author: Mashudu

Disappointed at the fact that you cannot be reached by us as you customers, wrong billing dates and then you overcharge. Am not happy with you at all.

I've send a call back request 5 days ago, due to wrong billing address, and now you want to double charge me.

You're going to loose a lot of good customers if you don't fix your business model.

Helpful (0)

Replies (2)

Rain's replyOfficial

01 Mar 2024, 17:53

Hi,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Rain's reply01 Mar 2024, 17:53

Official

Hi,

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this ASAP.

Thank you,
rain.

Mashudu's updateReviewer Update

02 Mar 2024, 11:10

Thank you for the feedback and for the help, please do take the advice given into consideration. Thank you for the help you've given and the patience you displayed

Mashudu's update02 Mar 2024, 11:10

Reviewer Update

Thank you for the feedback and for the help, please do take the advice given into consideration. Thank you for the help you've given and the patience you displayed