ID
Ingrid D
1 reviews | Active since Dec 2023
04 Mar 2024, 14:29
Extremely bad service and support from RAIN
My internet been down since 26th, I contacted rain and spoke to at least 3 people in 7 days, amongst the emails I have sent. One agent ahead me calling out the serial number of the router, and said he would escalate problem and a agent would call me back last week already! Today I somehow got the same voice asking the same questions. I have explained to all, there's a connection without internet! Iv rebooted several times as he asked, I switched positions of router, he stated it shows I am connected, but I have no internet, I had to keep repeating this! I feel like I'm wasting money here, Rain quickly deducted my payment on the 1st of March for March, but their support is pathetic and you feel like you talking to AI. Some of the agents put the phone down on you as well. I am very unhappy with the poor service and even poorer excuses and lack of urgency Rain has shown me, my daughter forfeited her online lessons which cost me a small fortune each month. When I joined up December 2023, I had a agent phone me within minutes, if I had known I was going to be messed around I wouldn't of. Even canceling now, after my March payment came off isn't a option right now. I would like a proper technician to come.e to my home, with a router to replace or fix this issue! I do not want to waste my money on another ?AI support agent, that's getting me nowhere.
Helpful (0)
Replies (10)0
Replies (10)
Rain's replyOfficial
04 Mar 2024, 14:43Hi Ingrid Dunn,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply04 Mar 2024, 14:43
Official
Hi Ingrid Dunn,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
ID
Ingrid D's updateReviewer Update
22 Mar 2024, 22:57Good day
The CCD couriers have not delivered, the date stipulated, and the new date I was told to choose after they phoned me. I am still waiting for this outdoor router. The indoor router worked after a technician checked the tower in Umdoni Rd, after my neighbor on same plot complained. We were telling your support people constantly that maybe it was a tower problem.
So the signal returned for 2 days and on Saturday 16th, we had no power, electricity in our area for 4 hours, and once again lost our internet connection.
Please can the Tower in Umdoni road in St Winifred be investigated. It is about 700 meters from my cottage apparently., because even when the outdoor router finally gets to me,bi will have issues with a connection. I am finding it difficult to accept that this is going to be a ongoing problem with Rain, each time trying to explain this whole scenarios to a different support agent becomes tiresome. I work night duty, so it's difficult for me to get phoning and trying to arrange support with Rain.
Please investigate the tower that feeds us the internet, it is obviously the problem
The CCD couriers have not delivered, the date stipulated, and the new date I was told to choose after they phoned me. I am still waiting for this outdoor router. The indoor router worked after a technician checked the tower in Umdoni Rd, after my neighbor on same plot complained. We were telling your support people constantly that maybe it was a tower problem.
So the signal returned for 2 days and on Saturday 16th, we had no power, electricity in our area for 4 hours, and once again lost our internet connection.
Please can the Tower in Umdoni road in St Winifred be investigated. It is about 700 meters from my cottage apparently., because even when the outdoor router finally gets to me,bi will have issues with a connection. I am finding it difficult to accept that this is going to be a ongoing problem with Rain, each time trying to explain this whole scenarios to a different support agent becomes tiresome. I work night duty, so it's difficult for me to get phoning and trying to arrange support with Rain.
Please investigate the tower that feeds us the internet, it is obviously the problem
ID
Ingrid D's update22 Mar 2024, 22:57
Reviewer Update
Good day
The CCD couriers have not delivered, the date stipulated, and the new date I was told to choose after they phoned me. I am still waiting for this outdoor router. The indoor router worked after a technician checked the tower in Umdoni Rd, after my neighbor on same plot complained. We were telling your support people constantly that maybe it was a tower problem.
So the signal returned for 2 days and on Saturday 16th, we had no power, electricity in our area for 4 hours, and once again lost our internet connection.
Please can the Tower in Umdoni road in St Winifred be investigated. It is about 700 meters from my cottage apparently., because even when the outdoor router finally gets to me,bi will have issues with a connection. I am finding it difficult to accept that this is going to be a ongoing problem with Rain, each time trying to explain this whole scenarios to a different support agent becomes tiresome. I work night duty, so it's difficult for me to get phoning and trying to arrange support with Rain.
Please investigate the tower that feeds us the internet, it is obviously the problem
The CCD couriers have not delivered, the date stipulated, and the new date I was told to choose after they phoned me. I am still waiting for this outdoor router. The indoor router worked after a technician checked the tower in Umdoni Rd, after my neighbor on same plot complained. We were telling your support people constantly that maybe it was a tower problem.
So the signal returned for 2 days and on Saturday 16th, we had no power, electricity in our area for 4 hours, and once again lost our internet connection.
Please can the Tower in Umdoni road in St Winifred be investigated. It is about 700 meters from my cottage apparently., because even when the outdoor router finally gets to me,bi will have issues with a connection. I am finding it difficult to accept that this is going to be a ongoing problem with Rain, each time trying to explain this whole scenarios to a different support agent becomes tiresome. I work night duty, so it's difficult for me to get phoning and trying to arrange support with Rain.
Please investigate the tower that feeds us the internet, it is obviously the problem
ID
Ingrid D's updateReviewer Update
22 Mar 2024, 22:59I hope to see all my days of no internet connection credited to my account, presently I do not see this, as I was told it would be via telephone conversation.
ID
Ingrid D's update22 Mar 2024, 22:59
Reviewer Update
I hope to see all my days of no internet connection credited to my account, presently I do not see this, as I was told it would be via telephone conversation.
ID
Ingrid D's updateReviewer Update
23 Mar 2024, 15:12Good day
I did what you said, I searched everywhere in my App even on website for these settings you talk of, I do not see it at all. I have checked several times.es, and re read your message, these settings do not exist for me.
I did what you said, I searched everywhere in my App even on website for these settings you talk of, I do not see it at all. I have checked several times.es, and re read your message, these settings do not exist for me.
ID
Ingrid D's update23 Mar 2024, 15:12
Reviewer Update
Good day
I did what you said, I searched everywhere in my App even on website for these settings you talk of, I do not see it at all. I have checked several times.es, and re read your message, these settings do not exist for me.
I did what you said, I searched everywhere in my App even on website for these settings you talk of, I do not see it at all. I have checked several times.es, and re read your message, these settings do not exist for me.
ID
Ingrid D's updateReviewer Update
23 Mar 2024, 15:30It's been almost a month now, I am really getting fed up now!!!
ID
Ingrid D's update23 Mar 2024, 15:30
Reviewer Update
It's been almost a month now, I am really getting fed up now!!!
ID
Ingrid D's updateReviewer Update
23 Mar 2024, 20:00If this internet is not working by month end, or I am continuously given run around, I will be canceling my subscription. I did everything I was told, there's no optimize your signal on either my app or account, as I searched everything there.
I feel I am not taken seriously, and I certainly won't be recommending Rain, the support is absolutely a joke and pathetic.
I feel I am not taken seriously, and I certainly won't be recommending Rain, the support is absolutely a joke and pathetic.
ID
Ingrid D's update23 Mar 2024, 20:00
Reviewer Update
If this internet is not working by month end, or I am continuously given run around, I will be canceling my subscription. I did everything I was told, there's no optimize your signal on either my app or account, as I searched everything there.
I feel I am not taken seriously, and I certainly won't be recommending Rain, the support is absolutely a joke and pathetic.
I feel I am not taken seriously, and I certainly won't be recommending Rain, the support is absolutely a joke and pathetic.
ID
Ingrid D's updateReviewer Update
24 Mar 2024, 14:20Good day
You can call me on 25th between 1***
Thank you
You can call me on 25th between 1***
Thank you
ID
Ingrid D's update24 Mar 2024, 14:20
Reviewer Update
Good day
You can call me on 25th between 1***
Thank you
You can call me on 25th between 1***
Thank you
ID
Ingrid D's updateReviewer Update
25 Mar 2024, 15:31Nobody phoned me from rain today.
ID
Ingrid D's update25 Mar 2024, 15:31
Reviewer Update
Nobody phoned me from rain today.
ID
Ingrid D's updateReviewer Update
25 Mar 2024, 15:54I want to cancel my subscription, I have been on my App and your website, and it seems impossible to cancel this subscription, I get a "oops unable to cancel now" message!
Iv been messed around enough, I had a chap phone me at work last night, he said he would phone me today, I gave a time, but no phone call.
I haven't had a connection from about the 24th of February! It came on 2 days only after that.
I expect a full refund from you for March.
Iv been messed around enough, I had a chap phone me at work last night, he said he would phone me today, I gave a time, but no phone call.
I haven't had a connection from about the 24th of February! It came on 2 days only after that.
I expect a full refund from you for March.
ID
Ingrid D's update25 Mar 2024, 15:54
Reviewer Update
I want to cancel my subscription, I have been on my App and your website, and it seems impossible to cancel this subscription, I get a "oops unable to cancel now" message!
Iv been messed around enough, I had a chap phone me at work last night, he said he would phone me today, I gave a time, but no phone call.
I haven't had a connection from about the 24th of February! It came on 2 days only after that.
I expect a full refund from you for March.
Iv been messed around enough, I had a chap phone me at work last night, he said he would phone me today, I gave a time, but no phone call.
I haven't had a connection from about the 24th of February! It came on 2 days only after that.
I expect a full refund from you for March.
ID
Ingrid D's updateReviewer Update
27 Mar 2024, 17:26I want to cancel my Rain
I sent both devices back with CCD couriers yesterday at 1430
I sent both devices back with CCD couriers yesterday at 1430
ID
Ingrid D's update27 Mar 2024, 17:26
Reviewer Update
I want to cancel my Rain
I sent both devices back with CCD couriers yesterday at 1430
I sent both devices back with CCD couriers yesterday at 1430