MS
Moaloai S
1 reviews | Active since Dec 2023
05 Jan 2024, 14:20
Extremely bad service
Bad, bad experience. They have debited my account even after canceling their service. A call centre agent promised that I will get my refund after 10 days and still waiting.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
05 Jan 2024, 14:42Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply05 Jan 2024, 14:42
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
MS
Moaloai S's updateReviewer Update
06 Jan 2024, 22:28Why did i get this email then.
Hi Moalosi,
Hope you are well and in good health,
Thank you for reaching out to rain, and for your patience.
As per the call, I have escalated the R529.00 refund request at hand to the Billing department for further assistance.
Once processed, it will reflect in 7-10 working days, depending on how long it takes your bank to clear the funds refunded back from a card payment.
The reference for the call is provided at the end of the email. You can use this reference to follow up on the escalation should the 7-10 working days lapse without any reflection of your refund.
Sincere apologies, once again, for any inconvenience caused.
Please do not hesitate to contact us on *** (between 8am and 8pm) should you need any further assistance.
Please do download the exciting rain App for profile management in the palm of your hands and more exciting offers. Also take some time to read through our terms and conditions on our website:www.rain.co.za
Cheersrain South Africa
Reference Number: ***1
Hi Moalosi,
Hope you are well and in good health,
Thank you for reaching out to rain, and for your patience.
As per the call, I have escalated the R529.00 refund request at hand to the Billing department for further assistance.
Once processed, it will reflect in 7-10 working days, depending on how long it takes your bank to clear the funds refunded back from a card payment.
The reference for the call is provided at the end of the email. You can use this reference to follow up on the escalation should the 7-10 working days lapse without any reflection of your refund.
Sincere apologies, once again, for any inconvenience caused.
Please do not hesitate to contact us on *** (between 8am and 8pm) should you need any further assistance.
Please do download the exciting rain App for profile management in the palm of your hands and more exciting offers. Also take some time to read through our terms and conditions on our website:www.rain.co.za
Cheersrain South Africa
Reference Number: ***1
MS
Moaloai S's update06 Jan 2024, 22:28
Reviewer Update
Why did i get this email then.
Hi Moalosi,
Hope you are well and in good health,
Thank you for reaching out to rain, and for your patience.
As per the call, I have escalated the R529.00 refund request at hand to the Billing department for further assistance.
Once processed, it will reflect in 7-10 working days, depending on how long it takes your bank to clear the funds refunded back from a card payment.
The reference for the call is provided at the end of the email. You can use this reference to follow up on the escalation should the 7-10 working days lapse without any reflection of your refund.
Sincere apologies, once again, for any inconvenience caused.
Please do not hesitate to contact us on *** (between 8am and 8pm) should you need any further assistance.
Please do download the exciting rain App for profile management in the palm of your hands and more exciting offers. Also take some time to read through our terms and conditions on our website:www.rain.co.za
Cheersrain South Africa
Reference Number: ***1
Hi Moalosi,
Hope you are well and in good health,
Thank you for reaching out to rain, and for your patience.
As per the call, I have escalated the R529.00 refund request at hand to the Billing department for further assistance.
Once processed, it will reflect in 7-10 working days, depending on how long it takes your bank to clear the funds refunded back from a card payment.
The reference for the call is provided at the end of the email. You can use this reference to follow up on the escalation should the 7-10 working days lapse without any reflection of your refund.
Sincere apologies, once again, for any inconvenience caused.
Please do not hesitate to contact us on *** (between 8am and 8pm) should you need any further assistance.
Please do download the exciting rain App for profile management in the palm of your hands and more exciting offers. Also take some time to read through our terms and conditions on our website:www.rain.co.za
Cheersrain South Africa
Reference Number: ***1