KM
Kudakwashe M
1 reviews | Active since Mar 2015
07 Feb 2021, 12:17
Extreme Poor services at Rain Internet Service Provider
I paid for my 5G on 28 January 2021. I received the delivery on 1 February and since then the company has not connected me to the network. I have followed up 5 times and was successful 3 times and each time i was promised that the activation will be done in 2-24hrs however nothing happened. Rain works like a ********* where they quickly collect people's money then invest it without giving any service. I wonder what the CEO is doing when the company is operating like a ********** scheme
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Replies (4)KM
Kudakwashe M's updateReviewer Update
07 Feb 2021, 12:27I think we must file complaints against this ********** activity by Rain.
https://www.icasa.org.za/pages/consumer-complaints-procedure
https://www.icasa.org.za/pages/consumer-complaints-procedure
KM
Kudakwashe M's update07 Feb 2021, 12:27
Reviewer Update
I think we must file complaints against this ********** activity by Rain.
https://www.icasa.org.za/pages/consumer-complaints-procedure
https://www.icasa.org.za/pages/consumer-complaints-procedure
Rain's replyOfficial
07 Feb 2021, 13:41Good afternoon Kudakwashe
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
Rain's reply07 Feb 2021, 13:41
Official
Good afternoon Kudakwashe
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
I trust you are well
I would like to apologize for the service you gave experienced so far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Mosa
KM
Kudakwashe M's updateReviewer Update
07 Feb 2021, 14:06On all occasions, your agents mention the same work ''apologise'' but nothing is done which shows to me that the apology is a routine custom with no meaning at all as there is no regret to the damage that Rain is making to our lives and work.
The only reasonable apology should have been to provide the service that is already paid rather than wasting resources on public relations gimmick.
The only reasonable apology should have been to provide the service that is already paid rather than wasting resources on public relations gimmick.
KM
Kudakwashe M's update07 Feb 2021, 14:06
Reviewer Update
On all occasions, your agents mention the same work ''apologise'' but nothing is done which shows to me that the apology is a routine custom with no meaning at all as there is no regret to the damage that Rain is making to our lives and work.
The only reasonable apology should have been to provide the service that is already paid rather than wasting resources on public relations gimmick.
The only reasonable apology should have been to provide the service that is already paid rather than wasting resources on public relations gimmick.
KM
Kudakwashe M's updateReviewer Update
08 Feb 2021, 19:06Another day has passed. No agent has contacted me and no connection. They are busy making interest with our money while providing no service. What a shameless company.
Rain (ISP) in South Africa is suspected of throttling customers without their knowledge and lying about the speed of their network. They must be reported to the competition commission and consumer commission for investigation.
Rain (ISP) in South Africa is suspected of throttling customers without their knowledge and lying about the speed of their network. They must be reported to the competition commission and consumer commission for investigation.
KM
Kudakwashe M's update08 Feb 2021, 19:06
Reviewer Update
Another day has passed. No agent has contacted me and no connection. They are busy making interest with our money while providing no service. What a shameless company.
Rain (ISP) in South Africa is suspected of throttling customers without their knowledge and lying about the speed of their network. They must be reported to the competition commission and consumer commission for investigation.
Rain (ISP) in South Africa is suspected of throttling customers without their knowledge and lying about the speed of their network. They must be reported to the competition commission and consumer commission for investigation.