1 reviews | Active since Oct 2020
EXTREME POOR SERVICE PROVIDER
Hi Rain, kindly advise how do you charge your customers daily as I have been offline since last Wednesday and yet the deduction went off. I would like to get all my pro-rata back daily until you get your network working...And Please train your consultants to handle complaints I am experiencing poor service from the network point of view and an EXTREME POOR SERVICE from your consultant that I spoke to today. He further went on to tell me there is no supervisor available on the floor, further more it took over 15 minutes for your team to pick up my call.
I have asked your consultant to email his name, Ref, Supervisor name. He did not bother to do so. I would not hire and keep a consultant like that in my organization.
Please Please I need my money for all the days I did not receive the service! Customer ID: ***
I
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
I hope that you were going to come back to me. However you haven't don't anything.
Kindly advise as to what is your plan on improving your service and fixing the tower that is not working.
How are you planning to credit my account with a continuous poor service rendered and continuously being ignored by your organization.
Do you even consider improving your services together with your customer service.
I feel ****med because I have been debited two consecutive months but I can't even use your services at least for 30 minutes without me experiencing issues.
Maybe I need to escalate the matter to consumer protection act because I honestly feel you taking millions from the innocent customers who cannot take you up.
*** (rain mobile number)
Contacts: ***
I hope that you were going to come back to me. However you haven't don't anything.
Kindly advise as to what is your plan on improving your service and fixing the tower that is not working.
How are you planning to credit my account with a continuous poor service rendered and continuously being ignored by your organization.
Do you even consider improving your services together with your customer service.
I feel ****med because I have been debited two consecutive months but I can't even use your services at least for 30 minutes without me experiencing issues.
Maybe I need to escalate the matter to consumer protection act because I honestly feel you taking millions from the innocent customers who cannot take you up.
*** (rain mobile number)
Contacts: ***