extreme dissatisfaction with the service

Dear rain

I am writing to express my extreme dissatisfaction with the service I received during my recent follow-up call (reference number: ***3). I spoke with Litha, who informed me that he cannot assist further because the escalation has already been made, yet there is no estimated turnaround time for resolution.

When I requested to speak to management, I was told that none are available until 15:00. This is unacceptable. It is beyond frustrating to be left without any clear guidance or support.

This level of service is the worst I have ever encountered. I expect a prompt response to address my concerns.

Regards Vumani *** ***