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IM
Itumeleng M

1 reviews | Active since Jun 2019

07 Apr 2021, 22:56

Extreme dissatisfaction and angry

Good day

I stated that I was unable to link to the internet to the Rain support team. The problem is still persisting even now. I reported this issue on the 5 April 2021 and got a respond via email on the 7 April 2021, saying I should reboot and send the screenshot of the problem.

How do I reboot home 5G? Which error message are they referring to? The router displays three dots: one for 5G, two for 4G, and one for Wi-Fi. Currently, instead of 5G light, the router displays wi-fi light and 4G light.

As a result, I am unable to browse or connect to the internet. Please keep in mind that I work from home, which has a significant impact on my productivity.

I am paying rain monthly instalment on time, and I have to beg them to solve this problem? If this is not resolved by April 8, 2021,at 9:00 a.m. please come to take your useless item.

This is unacceptable

0
Replies (4)
Rain
Rain's reply08 Apr 2021, 07:47
Official
Good morning, Itumeleng.

Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the networks team for further assistance.

Thank you 

Kind Regards 
rain
IM
Itumeleng M's update08 Apr 2021, 08:51
Reviewer Update
Their answer is meaningless; when I called them this morning, they informed me that my router is connected to a 4G tower. What a pathetic excuse. They are all making excuses and making their problem my problem because of how I am related or connected to the towers??

People please let us do our work, however, this incompleteness must be avoided.
IM
Itumeleng M's update09 Apr 2021, 15:49
Reviewer Update
My problem was eventually resolved yesterday, April 8, 2021, at 14:47, after several phone calls and emails. We'll see if the issue occurs again. I am not optimistic in this business (Rain), I guess no one is perfect, so we will see. Thank you for your assistance Rain
IM
Itumeleng M's update06 Jun 2024, 23:42
Reviewer Update
I canceled my subscription after repeatedly experiencing network issues, which I reported numerous times. Despite my efforts to seek resolution, the service remained inconsistent. Please stop calling me claiming that I owe you monthly subscription, I'm not going to pay you any cent.