******ion at its best

My bad experience with Rain started with 5G. I signed up for 5G but we also had a 4G router in the house not on my name. We started with the 5G standard package of R699 then we upgraded to 5G super of R999. We realized that there was no difference between the R699 and R699 packaged in terms of speed so 31 January we down graded as a consultant said down grades can only be done month end. 1 February I still get an invoice for R999, so I sent a querie ticket and Mosidi Mohale kept on insisting I must pay R999 even though I had requested that my queries be sent to someone from accounts. We spent the whole month of February waiting for feedback. 27 February I pay the R999 and request a cancelation and explains why, my reference number ***. Philisiwe Magwaza then closes my request to cancel and turns it into a web billing issue referenced as ***. We still don't have internet since 1 February 2021. 1 March I login to My Rain just to find I am in arrears with R499 (R699 - R200 that I over paid and was ignored). So I sent another support querie asking what happened to my cancellation request which was supposed to be effective immediately according an email received earlier in the month. Ref *** to which I had no response. Today I sent another email asking for my 5G sim and contract to be canceled ***. This is now the fourth request with the first one being 27 February. In the meantime my account remains in arrears and we have no internet. How long will Rain take my money while providing no internet for a month to month contract?