Experience is excellent 👌 top notch, but they are now refusing to reconnect my 101 router

Item: Rain
Rating: 5
Author: Nicholas M

Experience is excellent 👌 top notch, but they are now refusing to reconnect my 101 router. They are saying I need to pay a pro rata for a new router when they can simply reconnect the same device, I have 😡😡😡😡 I've been a loyal customer to them, now my Hotspot business is going to suffer a revenue loss

Helpful (0)

Replies (4)

Rain's replyOfficial

01 May 2025, 17:41

Hi Nicholas.
Thank you for the positive feedback. Apologies for the issues you've been faced with. We'll quickly look into it and get back to you.

Regards,
rain

Rain's reply01 May 2025, 17:41

Official

Hi Nicholas.
Thank you for the positive feedback. Apologies for the issues you've been faced with. We'll quickly look into it and get back to you.

Regards,
rain

Nicholas M's updateReviewer Update

01 May 2025, 17:46

The issue is not the payment... I need a reconnection for the 101 router so that I can have two routers under my account... I already have the new 101 router it was canceled and I need reconnection

Nicholas M's update01 May 2025, 17:46

Reviewer Update

The issue is not the payment... I need a reconnection for the 101 router so that I can have two routers under my account... I already have the new 101 router it was canceled and I need reconnection

Nicholas M's updateReviewer Update

01 May 2025, 17:51

For the payments I understand everything and that I made arrangements... the issue at hand is reconnection of the 101 router only nothing more.

Nicholas M's update01 May 2025, 17:51

Reviewer Update

For the payments I understand everything and that I made arrangements... the issue at hand is reconnection of the 101 router only nothing more.

Nicholas M's updateReviewer Update

01 May 2025, 18:01

Thanks 😊 for the assistance I really appreciate 🙏...

Nicholas M's update01 May 2025, 18:01

Reviewer Update

Thanks 😊 for the assistance I really appreciate 🙏...