EV
Eugene V
1 reviews | Active since Oct 2021
16 Oct 2021, 12:46
Exceptionally bad service
I received a 5G package from Rain on the 7th October 2021. Since then i have been battleing to have the service activated. Numerous phone calls have been made,100s of rands in airtime and data spent,only to receive the same answer over and over again...Either to restart the router or wait 2 to 24 hours. They are quick ro apologise but no solution is forthcoming...
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Replies (2)EV
Eugene V's updateReviewer Update
16 Oct 2021, 14:08Lies and empty promises!!!!
I will believe you once i have an active uninterrupted 5G connection...
I will believe you once i have an active uninterrupted 5G connection...
EV
Eugene V's update16 Oct 2021, 14:08
Reviewer Update
Lies and empty promises!!!!
I will believe you once i have an active uninterrupted 5G connection...
I will believe you once i have an active uninterrupted 5G connection...
EV
Eugene V's updateReviewer Update
18 Oct 2021, 10:53I am writing again today, 18 October 2021, to inform the public of the ongoing , exceptionally poor service, I have been receiving from RAIN.AGAIN, this morning, I have been in contact with them, to resolve the connectivity issue, with my 5G package.I was told by the consultant, to restart the router, which I did.Still no signal.I had to re insert the SIM card, which I did..Stil no 5G signal..My airtime, subsequently ran out, & I had to terminate the call..
I have requested that the 5G router be replaced, however, I did not get any firm decision regarding this.
When I asked to be transferred to a manager, who can make decisions, regarding this issue, I am told that they cannot transfer calls..
What kind of company is this, that has no infrustructure to transfer incoming calls????
I am SICK AND TIRED!!!!! of this terrible, low level of service..A service, which I am expected to pay for!!!!!!!!!!!!!
If it is at all possible, I dont know if RAIN wants to assist their customers, I need the router replaced..
I don't want any more excuses, or to be told to wait 24 to 48 hours...
I need, want & demand an acceptable level of service..A new 5G router, and whatever else needs to be done..I need a MANAGER, who is able to make decisions, to handle this matter, and I need this resolved BEFORE THE END OF BUSINESS TODAY.
I have now had to resort to useing another person's WI FI, for which I am also having to pay, to write this review.
I have requested that the 5G router be replaced, however, I did not get any firm decision regarding this.
When I asked to be transferred to a manager, who can make decisions, regarding this issue, I am told that they cannot transfer calls..
What kind of company is this, that has no infrustructure to transfer incoming calls????
I am SICK AND TIRED!!!!! of this terrible, low level of service..A service, which I am expected to pay for!!!!!!!!!!!!!
If it is at all possible, I dont know if RAIN wants to assist their customers, I need the router replaced..
I don't want any more excuses, or to be told to wait 24 to 48 hours...
I need, want & demand an acceptable level of service..A new 5G router, and whatever else needs to be done..I need a MANAGER, who is able to make decisions, to handle this matter, and I need this resolved BEFORE THE END OF BUSINESS TODAY.
I have now had to resort to useing another person's WI FI, for which I am also having to pay, to write this review.
EV
Eugene V's update18 Oct 2021, 10:53
Reviewer Update
I am writing again today, 18 October 2021, to inform the public of the ongoing , exceptionally poor service, I have been receiving from RAIN.AGAIN, this morning, I have been in contact with them, to resolve the connectivity issue, with my 5G package.I was told by the consultant, to restart the router, which I did.Still no signal.I had to re insert the SIM card, which I did..Stil no 5G signal..My airtime, subsequently ran out, & I had to terminate the call..
I have requested that the 5G router be replaced, however, I did not get any firm decision regarding this.
When I asked to be transferred to a manager, who can make decisions, regarding this issue, I am told that they cannot transfer calls..
What kind of company is this, that has no infrustructure to transfer incoming calls????
I am SICK AND TIRED!!!!! of this terrible, low level of service..A service, which I am expected to pay for!!!!!!!!!!!!!
If it is at all possible, I dont know if RAIN wants to assist their customers, I need the router replaced..
I don't want any more excuses, or to be told to wait 24 to 48 hours...
I need, want & demand an acceptable level of service..A new 5G router, and whatever else needs to be done..I need a MANAGER, who is able to make decisions, to handle this matter, and I need this resolved BEFORE THE END OF BUSINESS TODAY.
I have now had to resort to useing another person's WI FI, for which I am also having to pay, to write this review.
I have requested that the 5G router be replaced, however, I did not get any firm decision regarding this.
When I asked to be transferred to a manager, who can make decisions, regarding this issue, I am told that they cannot transfer calls..
What kind of company is this, that has no infrustructure to transfer incoming calls????
I am SICK AND TIRED!!!!! of this terrible, low level of service..A service, which I am expected to pay for!!!!!!!!!!!!!
If it is at all possible, I dont know if RAIN wants to assist their customers, I need the router replaced..
I don't want any more excuses, or to be told to wait 24 to 48 hours...
I need, want & demand an acceptable level of service..A new 5G router, and whatever else needs to be done..I need a MANAGER, who is able to make decisions, to handle this matter, and I need this resolved BEFORE THE END OF BUSINESS TODAY.
I have now had to resort to useing another person's WI FI, for which I am also having to pay, to write this review.