Exceptional Bad Service Provider in All Aspects

Seems like an automated reply to me.
The prove is in the pudding. Let's see what happens!?

The sim was cancelled on 17 September 2022 already and it is on your records and on my email records!
I need the R250 refund since the service was ordered on the 3 September 2022 and cancelled on the 17 September 2022 (Within 30 days) because Rain do not cover George area with data as is falsely claimed on your website coverage map. I drove around in many areas in George to see if there might be any coverage but there was none.
Instead of Rain cancelling my sim since 17 September 2022 and refund me, Rain attempted to get money from my account almost each day - this resulting in a cost of R8-50 plus R9-00 each day until 30 November 2022...
Therefore... Rain cannot cancel my sim today only... it was cancelled on 17 September 2022 already!
I need my refund of R250 plus the unnecessary bank charges, to me the client, that have accumulated in my account due to the negligence/ignorance/incompetence from Rain's side to stop attempting taking payments from my account, that amounts to +- R400 until date...

So it is not about crediting my Rain account only... it is about crediting my bank account.

I will leave no stone unturned until I am fully reimbursed to what is right. It is about the principle of the matter.
I am now currently seeking similar clients who where put through the same frustrating process as I had to go through, and if I find two or more with the same problem, I will register a case of ***** and organised crime against Rain.
Isn't it strange that Rain can now suddenly and quickly respond to my pleas and calls on Hello Peter when it is all out in the open? Why couldn't Rain rep**** as quickly on my email trying to resolve the issue for the past two months? Why frustrating clients up to the point of exploding before a reaction is received from Rain...?
It all seems a little... too less too late for Rain...

Ok, so I ordered and paid on the Saturday the 3rd September 2022... then received the sim on Thursday the 8th September 2022. Then try to get it working for a week until the Friday the 16th September 2022. Go check your calendar... I cancelled within 7 days after receiving the sim.
I still haven't received an email regarding this matter and obviously Rain do not want to resolve this issue with me seriously.
I will not be further entertained by Rain games.
Without prejudice.

Untrue, The retention agent promised me that she will change settings at Rain that will enable me to have access to data. I told her that if that is the case then she must proceed and prove it but if it fails i am still cancelling the service and sim card. The sim card was in fact already cancelled before she called me. No excuse here Mr. Rain Anonymous.
I still haven't received a call as promised from the Rain billing department or an email confirming that it was in fact cancelled on the 17 September 2022 and negligence from Rain. I also requested the recordings to be send to my email which was still not received at this time. Apparently a manager at Rain must give the authorisation to send me the recording. For all that I care the CEO can call me in person to and do it in writing asking excuse or whatever bs will be told further... time now is 18h45 30 November 2022... and Rain again attempted to ***** my money today again!!!
Rain is a disgrace!!!
Opening a case of ***** in the morning.

Thank you for requesting a refund to me from your finance department.
I am looking forward to your urgent feedback and positive response to resolve the issue at hand.
I will be posting the result on Hello Peter regardless.

Rain should seriously consider revising the tactic, policy and methods employed to resolve unhappy customers when failing to deliver services in an area.
Sales: Do not sell it to customers in areas where Rain do not have data coverage.
Communication: Response to tickets need to be followed up immediately with live consultants after automated reply's are received via email. I received no calls or email response after lodging a ticket, but only had a response after cancelling the sim and after attempting to call Rain numerous times to no avail. It is very frustrating and costly to clients having to pay for a call without it being answered by Rain. Get a toll-free number where clients can call on.
Refund Policy: The policy to ask for a refund within 7 days of purchase is not enough time for consumers to make the call on whether to cancel or to stay committed in the hope that the data service will start working somehow by a miracle. The Rain products only arrive at client 3-5 days after it is ordered. How in the name of Rain can there be a policy of cancellation after 7 days? This policy should be changed to at least 14 working days or even more after purchase to make it fair consumer wise. The current policy of cancellation within 7 days protects only the rights of Rain and I can bet you that if Rain be challenged in court in the RSA, Rain will lose the court battle 6 love.
I can go on, but I think for now this should be a least an opening starting point on what Rain should urgently concentrate on to better their service and everything else that is currently beyond bad... consumer wise...
Your general rating is 1 and a half star...
Surely I am not the only person that have gone through this menacing task to fight for my right as consumer and refunds.
I have therefore no doubt that the Rain system is created to prolong the communications with clients, to stretch the feedback time, so that the 7 day time-policy-refund lapses can be effected on technical grounds, thereby refuting clients of their refunds.
To worsen the situation further - Rain has a system of trying to draw funds on almost a daily basis and thereby creating costly financial charges to the client after the service has being cancelled by client - and Rain do not call and ask what the problem might be - this a disgusting practise and Rain should be fined for it.
I urge all readers that are reading this reply to give me a call as I am not fighting this battle for myself only but - I can't help to think of the helpless many people out there, that were taken for the same ride as I had to take with Rain - and ultimately giving up the fight against the Rain method, thereby just accepting defeat to the Rain system which is created to beat customers with technical points hidden in the terms and conditions and policies and procedures manuals of Rain.
It is about the principle of the matter!
Shame on Rain!
Without prejudice