FN
Fikile N
1 reviews | Active since Oct 2024
16 Oct 2024, 10:07
Excellent service from Zukisa in Cape Town 👏
I called in as I was experiencing network issues and spoke to Zukisa from Capetown branch. From the moment he greeted me I knew he wanted to assist me, he is a great listener, he is kind and respectful and most of all he explains everything with patience and also acknowledged my concerns as a customer. His customer service is excellent and how he shows empathy is amazing. What an experience I had today because of Zukisa there are still good people out there. Thank you Zukisa for your amazing people skills, may you fly high and I hope your organization realises what an asset you are
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Replies (3)FN
Fikile N's updateReviewer Update
16 Oct 2024, 10:15I had 2 different encounters with Rain today. Prior speaking to Zukisa I spoke to Frans who was rude and when I told him my challenge he told me it not their problem and there is nothing they can do about it. Pretended to assist me and dropped the call on me.
However, Zukisa checked and investigated and assisted me and my services were restored.
Frans lack customer service, he is a bad ambassador for the business and lacks accountability and responsibility 😑.
However, Zukisa checked and investigated and assisted me and my services were restored.
Frans lack customer service, he is a bad ambassador for the business and lacks accountability and responsibility 😑.
FN
Fikile N's update16 Oct 2024, 10:15
Reviewer Update
I had 2 different encounters with Rain today. Prior speaking to Zukisa I spoke to Frans who was rude and when I told him my challenge he told me it not their problem and there is nothing they can do about it. Pretended to assist me and dropped the call on me.
However, Zukisa checked and investigated and assisted me and my services were restored.
Frans lack customer service, he is a bad ambassador for the business and lacks accountability and responsibility 😑.
However, Zukisa checked and investigated and assisted me and my services were restored.
Frans lack customer service, he is a bad ambassador for the business and lacks accountability and responsibility 😑.
Rain's replyOfficial
16 Oct 2024, 10:27Hi Fikile,
Thank you for the amazing feedback, we are glad you had a great rain experience.
Regards,
rain.
Thank you for the amazing feedback, we are glad you had a great rain experience.
Regards,
rain.
Rain's reply16 Oct 2024, 10:27
Official
Hi Fikile,
Thank you for the amazing feedback, we are glad you had a great rain experience.
Regards,
rain.
Thank you for the amazing feedback, we are glad you had a great rain experience.
Regards,
rain.
Rain's replyOfficial
16 Oct 2024, 10:32Hi Fikile,
We apologize for the bad experience, we are happy Zukisa was able to turn around your experience.
Regards,
rain.
We apologize for the bad experience, we are happy Zukisa was able to turn around your experience.
Regards,
rain.
Rain's reply16 Oct 2024, 10:32
Official
Hi Fikile,
We apologize for the bad experience, we are happy Zukisa was able to turn around your experience.
Regards,
rain.
We apologize for the bad experience, we are happy Zukisa was able to turn around your experience.
Regards,
rain.