1 reviews | Active since May 2023
Excellent service
I would like to write a review about Rain Internet Service Provider
*Review Report: Rain Mobile Services*
I recently had the pleasure of interacting with Rain, and I must say the experience was outstanding. From the moment I was contacted by their customer service, I was impressed by the swift assistance I received. The team responded to my queries with efficiency, ensuring that all my concerns were addressed in a timely manner.
A special mention must be made of the sales consultants, who were not only knowledgeable but also incredibly kind and patient throughout the process. They guided me through Rain's various offers, helping me find the best deal that perfectly matched my needs. Rain provides excellent offers that are both affordable and user-friendly, making it easy for anyone to enjoy their services without breaking the bank.
Overall, I am extremely satisfied with Rain's service. Their commitment to customer care, the professionalism of their team, and the affordability of their packages make them a top choice for mobile services. I highly recommend Rain to anyone looking for a reliable and cost-effective provider.
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain.
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain.
Dear Rain Customer Support Team,
I am writing to formally raise a complaint regarding several issues I am experiencing with your billing practices and service quality. Since joining Rain, I was under the impression that I would be paying R664 per month for internet services. However, since June, I have noticed frequent and unapproved deductions from my account, amounting to over R2000 in a single month, with current deductions of R322.92 being taken daily without my consent.
These unauthorized charges are far above the agreed amount, and despite repeated payments, I am still being notified of a so-called "remaining balance." This is causing significant financial distress, and my account is being drained despite already exceeding the original monthly fee. Additionally, when attempting to resolve this with your customer service team, I have encountered rude and dismissive behavior, further exacerbating my frustration.
The recurring excessive deductions without my authorization are unacceptable and, quite frankly, feel like a ****. I respectfully request an immediate investigation into this matter, the cessation of any further deductions, and a refund for the excess payments made. If this issue is not resolved, I may be forced to escalate my complaint to the relevant consumer protection authorities.
Thank you for your urgent attention to this matter.
Sincerely,
Peter Mashamaite
Dear Rain Customer Support Team,
I am writing to formally raise a complaint regarding several issues I am experiencing with your billing practices and service quality. Since joining Rain, I was under the impression that I would be paying R664 per month for internet services. However, since June, I have noticed frequent and unapproved deductions from my account, amounting to over R2000 in a single month, with current deductions of R322.92 being taken daily without my consent.
These unauthorized charges are far above the agreed amount, and despite repeated payments, I am still being notified of a so-called "remaining balance." This is causing significant financial distress, and my account is being drained despite already exceeding the original monthly fee. Additionally, when attempting to resolve this with your customer service team, I have encountered rude and dismissive behavior, further exacerbating my frustration.
The recurring excessive deductions without my authorization are unacceptable and, quite frankly, feel like a ****. I respectfully request an immediate investigation into this matter, the cessation of any further deductions, and a refund for the excess payments made. If this issue is not resolved, I may be forced to escalate my complaint to the relevant consumer protection authorities.
Thank you for your urgent attention to this matter.
Sincerely,
Peter Mashamaite