Excellent response

I posted the minimum 1* review on Tuesday 12th August, after the usual frustration (in my past experience) of not getting through to Rain Support. IMO Rain still has to get its business model, with the bare minimum of walk in support, working so that customers can get help much more easily. But because of excellent and dedicated support from Soridia Cangolo, who was the Rain responder after my 1* post, I'm creating this 5* to help the overall stats.