Excellent customer service

I have had rain for a couple of years and switched to 5G for about a year now. With minor issues once in a blue moon.

As of Jan 26-27 I went down for just over 24 hours. When calling into support, after pressing pressing option 1 for it I didn’t even have time to blink before a helpful agent introduced themselves. No waiting queue. Nada. On all 4 occasions.

My issue was attended to very quickly but I was advised that maintenance was possibly being done on a tower near me.

I was even called back by two agents to follow up hours after I was back online to see if everything alright. One of the agents being Wayne K, who I think is the definition of great customer service. He is going places.

Thankyou for your great service.