Everything about Rain is a Disgrace!!!

So I ordered the unlimited off peak sim card @ R250 per month which honestly is a budget saver but at the same time I also wasn't expecting the best! Anyway, I received my sim on the 23rd of December 2019 and on the 1st of January 2020 my connection was cut off. I then logged into my dashboard only to find out that I have to pay the full amount of R250 even though I only had the sim for 7 days! Should I not be paying pro rata and pro rata only??? That's my understanding as to how pro rata works and the understanding of the agent that I spoke to (after holding the line for 15min+) but Rain actually provides you access to the internet during their peak period in order to run up your bill so that they can charge you the full amount. Now, firstly my spend limit was set on R0 from the get go, secondly, I didn't ask to have access to the internet during their peak period but guess what, I had internet access and was being charged for it and the agent literally told me that if I hadn't used the internet during the peak time then I would have only paid pro rata but this wasn't communicated and thirdly, no where on their website does it state that "regardless of when the sim is taken out during the month, you will be liable to pay the full amount". If it was communicated anywhere on their website I would have no issues paying the full amount but because it wasn't communicated makes it ********* and a poor way of doing business!

I can type for days if not weeks on how poor the service and support is but if there's any word of advise, don't bother choosing Rain as a network! Rather pay the money at any other network and get what you pay for because all Rain does is rip people off!