Everyday is the same thing with rain

I have sent the speed test as per our discussion. Still no network

But another problem i have been raising for over a year now is that what you call our secondary site doesnt give us network at all. Im so dissapointed at this. All we were looking for was a network to stream this is a nightmare.

I have tried as requested still no network. The speed test even failed when run by the support time. They say it timed out be ause there is no network at all to complete a successful speed test. Im defeated

I recently ran another speed test at 12am when there should be no congestion on our Rain connection and the results speak for themselves:

• Download: 0.9 Mbps
• Upload: 0.0 Mbps
• Jitter: 255 ms

At this point the service is barely usable. Streaming buffers constantly, apps fail to connect properly, video calls are impossible, and even basic browsing becomes frustrating. The upload speed showing 0.0 Mbps explains why services continuously timeout and fail. What makes this even more frustrating is receiving generic troubleshooting responses instead of meaningful assistance or accountability. Customers should not have to repeatedly prove that there is a network issue while still being billed for a service that cannot perform basic modern internet functions. We are not asking for perfection , we are asking for a stable service that matches what we are paying for. Rain needs to seriously address the ongoing instability and congestion affecting customers instead of sending automated responses while people are left without reliable internet access for days at a time. I have sent proof of the speed test through the email provided.