Even worse customer service than telkom

I logged my first ticket regarding your service, or lack thereof a month ago. I have now been calling you call centre once a week and the only response I get is to wait for a response. How is that an answer? How can you promise speeds of up to 200mbps but deliver 2mbps, slower than an adsl connection. The connection constantly drops, according to the technician there is no problem, but your operator says its the tower. Who actualy kwows whats going on? Will you ever start delivering a proper service to your customers?