EVEN IF YOU PAY YOU STAY DISCONNECTED

Not sure why the customer service of Rain has gone from great to extremely poor. I have a debit order with Rain for the 15th of each month. The failed to debit my business account on 15 September and without notice cut my internet access of on 13 October. Not even 30 days, no notice or courtesy to say they are cutting me off. I immediately made payment on 13 October. Have to mention that on the My Rain app it shows that i am up to date and next payment is only due in November. Have called them 20 times since the 13th and this morning (15th October) they simply respond by saying they cannot re-connect me as they are busy with their pay run. Absolutely unacceptable. Have referred family and friend to Rain who all myself included are on the R999 premium package. Cannot continue with this pathetic service and will be moving to Fibre.