EVEN A SQUATTER HAS BETTER ABILITIES

MINUS 10 STARS AND THATS BEING NICE. WAITING ON ICASA TO SORT THEM OUT. SEE BELOW ON "X" TWITTER. USELESS IS AN UNDERSTATEMENT AND CAN ONLY REPEAT THEMSELVES. Fix your ****.... not run away from it. I am not someone who rolls over to all the stupid comments and so called advice which is all lies.... I'm right by a dam tower and your **** is useless. Get it fixed. Tired of being nice. Adding this entire chat to the Icasa report. So they can see how RAIN support is, well lack of it. The longer you guys drag and lie the more **** you guys are in. Seriously.... never in my life met a company so pathetic. Done repeating myself. You lot had almost a year of chances to fix things like simple external antenna and stuff. Pass it on to higher ups. Will be happy to see how this plays out next week.

Feb 13, 2025, 7:33 PM Hey👋We're here to help and upon investigation, we do see that your closest 5G tower has been repaired and we would like to assist with getting you connected to the active 5G tower.

Kindly move your device closer to the direction facing the corner of (Les De Jager Drive and Sunrise Plain). Place the device on a high-up platform or a windowsill, reboot your device, and check for a connection. Once you have completed the process, run a speed test via the provided website: https://speed.rain.co.za.

If the issue persists, we would suggest resetting the device back to the factory settings, underneath the router, you will notice a small keyhole that states reset. You would require a pin, place the pin in the keyhole and hold the reset button until the device resets itself. Once completed, test the connection.

If you should require any further assistance, please do not hesitate to drop us a DM and we will get right on it. Thanks, rain.💧 Feb 14, 2025, 9:55 AM

REALLY??????????? YOU SOUND LIKE A PARROT REPEATING YOURSELF...... READ UP

Feb 14, 2025, 11:19 AM

Hi. See below. You tried calling. I answered and for 30 seconds no one spoke your side.... really....

Feb 14, 2025, 2:56 PM Hello👋 We tried calling you but were unable to reach you. Please provide a suitable time to call so we can assist you. Thanks, rain 💧 Feb 14, 2025, 2:56 PM

Feb 14, 2025, 2:56 PM

network during call - pls re call

very nice friendly lady

Feb 14, 2025, 4:25 PM Hello @Oscar***1thank you for taking our call ☎ it was a pleasure assisting you with getting your query resolved 👍 Please don’t hesitate to pop us a DM should you need any further assistance, thanks rain 💧 Feb 14, 2025, 4:32 PM

Hi, just for record. I am being sent another. Exactly like what I have however never been used to test. 4 to 5 working days. Then to re do the tests to see for improvement. If that fails to take things further. Also to the person that said the tower is in jes de jarger is an complete idiot as there is no tower there. The one I am on is in willoton which is the closest. And that as of Monday there is no more external antenna fitments. This is the first time in almost a year that there has actually been a step forward albeit one I dont think will work but its progress. I have requested Icasa via mail to hold off until I can test the new router supp****.

Feb 14, 2025, 4:36 PM Hey @Oscar***1 👋we apologize for the inconvenience that has been caused regarding your network issues. Please note your query has been escalated and will be in contact with you. Rain 💦 Feb 15, 2025, 8:18 AM

Good day. Please note I was promised a new router by today. Which has still not happened. I have not once bene updated. Entire week now. I think I will just be cancelling my contract and letting Icasa deal with you guys. Tired of this back and forth with no results. Technically you guys owe me money since paying for something I cannot use. You guys made a promise to resolve and its not kept.

Fri 11:52 AM Hey @Oscar***1 👋we do apologize for the inconvenience that has been caused and the delay of having your query resolved. We have escalated your query to the relevant department, we will keep in touch until your query has been resolved 🙏 Please don’t hesitate to pop us a DM should you need any further assistance, thanks rain 💧 Fri 4:36 PM

USELESS

9:40 AM · Sent