LH
LUCIAN H
1 reviews | Active since Jul 2014
07 Jan 2024, 14:48
Escalated issue thrown in the trash
You'd think when they say your query has been escalated it means finally you'll get help no, not with rain escalation means nothing. I paid my account on the 3rd but my service is disconnected it's been 5 days since my issue has been escalated. What could be so difficult with allocating a payment?
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Jan 2024, 15:13 Hi LUCIAN HLAKUDI .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply07 Jan 2024, 15:13
Official
Hi LUCIAN HLAKUDI .
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
LH
LUCIAN H's updateReviewer Update
07 Jan 2024, 15:22I've already done that more than 2 times phoned in and I was promised my issue will be resolved. So how many times would you like me to send you the proof of payment before you actually allocate the payment?
LH
LUCIAN H's update07 Jan 2024, 15:22
Reviewer Update
I've already done that more than 2 times phoned in and I was promised my issue will be resolved. So how many times would you like me to send you the proof of payment before you actually allocate the payment?
LH
LUCIAN H's updateReviewer Update
07 Jan 2024, 17:49Escalated the matter again. Great!!!!
LH
LUCIAN H's update07 Jan 2024, 17:49
Reviewer Update
Escalated the matter again. Great!!!!