Errors when making payment on Rain website

I really wanted to like Rain. They are a breath of fresh air into an otherwise stagnant mobile data market. I initially had massive problems getting my 5G router set up, but have since forgiven the technical mishaps and poor support I received back then.

However, this week when I logged in to their website to pay my most recent bill, the website threw up errors relating to "embedding from a different domain" after I entered my credit card information. Aside from this being unsettling given that this is a financial transaction, it meant I could not make payment. Later in the week, this error got replaced with a successful re-direct/embed to my bank's webpage for USSD verification. I now receive the push-USSD message (and reply "Approve"), but nothing happens on the webpage, which just times out after 60 seconds.

I originally sent a message more than 5 days ago about my problems with payment, but have not yet received a single shred of feedback. The promised turnaround time is 24 to 48 hours! In the mean time, my 5G service has been suspended. Ironically, the suspended internet connection still permits me to visit the Rain website, and the non-functional online payment facility.

To summarize: - I have made several attempts to pay, but there is always a website error. - I have contacted support and received zero response. - My 5G service has been suspended for non-payment.

I'm strongly considering cancelling. Only become a Rain customer if you are willing to tolerate various issues in exchange for 5G speeds.